SupportAgent answers common tickets using your actual documentation and past resolved tickets, not a generic script. Anything involving refunds, account access, or genuine ambiguity gets escalated with full context attached.
Every autonomous resolution is logged with the reasoning behind it, so a human can audit a sample without re-reading every ticket.
Semi-autonomous
Handles tier-1 support tickets end-to-end, escalating cleanly to a human when it's out of its depth.
Added July 1, 2026